Marks are a brand design and experience agency, uniquely constructed to enable brands to win in an age of constant change. We are one agency operating globally across 12 countries, and are part of SGS&Co, a global brand impact group. We enable our clients to get there first - empowering acceleration on a global scale. From vision building to detailed execution, we enable brands to move faster, and to shift impact.

We are currently seeking a Senior Account Manager to join the team here at Marks in Southwark, London. This is a hybrid role which will see your time split between the office and home.

The ideal candidate will be someone who can think independently, understands the creative process, and is comfortable with client facing conversations in order to write proposals, estimates, timelines and support the Account Director with the creation and presentation of strategic and creative work. Day-to-day, you will work closely with the client to understand creative briefs, costings and timelines, and support the management of projects through to completion.

The ideal candidate will already be working in an Account Management role within either a marketing or digital design agency, e-commerce or packaging. However, we will consider candidates outside of these domains if they exhibit the level of drive and competence required to be successful in this role.

This is an outstanding opportunity for an Account Manager with around 1-2 years of experience to take their next career step in a dynamic, creative agency, with the security of working for a large, global organisation, but that retains the spirit of a small team environment. You will enjoy an excellent base salary, along with the other benefits of working for Marks including:

25 days annual leave
Pension
Healthcare scheme
Life Assurance

About us
We are a brand design and experience agency uniquely constructed to enable brands to win in an age of constant change. Our focus is on using design to amplify brands in the most effective, efficient ways possible and deliver it globally. We are one agency with multiple locations — across continents, time zones, and geography. Coming together, we deliver both global vision and local intelligence.

Our Culture
Marks is a genuinely friendly, fun and engaging place to work. Whilst we all have very serious work to do, we are emphatic that our employees should have the most rewarding experience at work we can possibly give them in a business environment, as well as a great place for all to nurture their talents. We’re bringing together a diverse team of creative people with perspectives from all over the world to create a vibrant environment full of ideas, opinions, and experience.
About The Role
Our Amsterdam Studio is growing rapidly, and we are looking for a talented Midweight Designer who is bursting with enthusiasm and ideas to join our creative team. This is a rewarding role for a team player with a positive attitude, working in a friendly and relaxed, yet focused and hard-working environment.

As an excellent designer with a passion for problem solving and creating memorable designs, you’re eager to learn new aspects of the business with a proactive attitude and approach. You’re truly passionate about all things design. A conceptual thinker with strong art direction skills and an attention to detail, you can consistently demonstrate the ability to execute with excellence, creating great work for our clients.

You’ll be part of a dynamic team and have the opportunity to participate in projects from concept to execution. You’re focussed, open minded, and are excited by the potential of being part of a talented and growing pool of creatives.


What you’ll do
• Apply your knowledge to turn raw ideas into skilfully crafted executions
• Collaborate with the rest of the team, iterate quickly and respect deadlines
• Move effectively while still being meticulous and conscientious in your work
• Participate in agency life and get involved with internal initiatives, playing an active role in supporting your immediate colleagues


What you’ll need
• Overall experience in branding, packaging and corporate identity
• Ability to translate design briefs into compelling creative solutions
• A can do attitude with a confidence and willingness to use your initiative
• A great portfolio that shows conceptual thinking in the world of FMCG
• A hands-on approach, keen eye for detail and great crafting skills
• A passion for visual culture, creativity, innovation and tech, beyond the world of graphic design
• A grounded working knowledge of the usual Adobe software (InDesign, Photoshop & Illustrator)
• Organisation skills. You can effectively manage your time, prioritise your work and handle multiple projects simultaneously

Come and join us if you are hungry to learn, determined to create beautiful things and be part of a growing new

About us
We are a brand design and experience agency uniquely constructed to enable brands to win in an age of constant change. Our focus is on using design to amplify brands in the most effective, efficient ways possible and deliver it globally. We are one agency with multiple locations — across continents, time zones, and geography. Coming together, we deliver both global vision and local intelligence.

Our Culture
Marks is a genuinely friendly, fun and engaging place to work. Whilst we all have very serious work to do, we are emphatic that our employees should have the most rewarding experience at work we can possibly give them in a business environment, as well as a great place for all to nurture their talents. We’re bringing together a diverse team of creative people with perspectives from all over the world to create a vibrant environment full of ideas, opinions, and experience.

About The Role
Our Amsterdam Studio is growing rapidly, and we are looking for a talented Senior Designer who has a keen eye for detail and a passion for problem solving to join our creative team. This is a great opportunity for an inspiring team player with a positive attitude, working in a friendly and relaxed, yet focused and hard-working environment.

This a key role within the design team, which reports to the Design Director. Entrusted with a high degree of creative custodianship, you’ll be empowered to take ownership of projects and the quality of the work produced.

Our ideal candidate is creative, professional and enthusiastic but first and foremost an excellent designer with a passion for creating memorable brand experiences. Having previously worked in a similar agency environment, you’re truly passionate about design with a thorough understanding of communication and branding. You’re focussed, open minded, and are excited by being part of our growing studio.

What you’ll do
• You’ll develop a broad understanding of the markets, sectors and our client’s needs
• You’ll apply your conceptual thinking to produce an array of creative design solutions, successfully taking projects from briefing stage through to the final delivery in on multiple touchpoints
• You have ownership of all your projects, understand the production process and the implications of design proposals
• You’ll be able to work independently and provide inspirational directions to the more junior members of the team, share your knowledge and skills
• Move effectively while still being meticulous and conscientious in your work

What you’ll need
• A solid experience in branding, packaging and corporate identity
• A great portfolio that shows conceptual thinking in the world of FMCG
• Excellent communication skills
• Ability to translate design briefs into compelling creative solutions
• Great presentation skills, articulating ideas with conviction in client facing situations
• A hands-on approach, keen eye for detail and great crafting skills
• Organisation skills. You can effectively manage your time, prioritise your work and handle multiple projects simultaneously
• A passion for visual culture, creativity, innovation and tech, beyond the world of graphic design
• A grounded working knowledge of the usual Adobe software (InDesign, Photoshop & Illustrator)

Come and join us if you are a critical thinker and a creative problem solver who is ready to take on the next step!

We are seeking a motivated and energetic individual to serve as our Global Head of Talent Acquisition. As a strategic Talent Acquisition professional, you will build out and lead the overall TA function for the company. You will be focused specifically on programs for pipelining and discovering internal and external talent in anticipation of business demand wherever possible. You will lead the TA function with overall responsibility for branding and attraction for SGS & Co and Marks, technology, sourcing and vendor strategy, assessment tools and process, offer and onboarding management.

Vice President, Talent Acquisition  

We are seeking a motivated and energetic individual to serve as our Global Head of Talent Acquisition. As a strategic Talent Acquisition professional, you will build out and lead the overall TA function for the company. You will be focused specifically on programs for pipelining and discovering internal and external talent in anticipation of business demand wherever possible. You will lead the TA function with overall responsibility for branding and attraction for SGS & Co and Marks, technology, sourcing and vendor strategy, assessment tools and process, offer and onboarding management. Overall responsible for ensuring the right talent with the right skills are hired at the right time and establishing, rolling out and gaining acceptance of TA strategies/programs to meet hiring goals at all levels.  Leads senior level executive searches as requested. This role has direct reports as well as significant vendor relationships. In this role, you will report directly to the Chief Human Resources Officer.  
 
Location: 
United Kingdom, Europe, or North America 

Role Description: 
* Build a high performing TA team, including hiring and placement of global talent to meet the business needs, implementation of global processes for internal and external hiring, sourcing strategies, etc. 
* Lead the Global Talent Acquisition function including developing and driving the global TA strategy and resulting in the delivery of internal and external hiring across experienced and student business hiring needs 
* Ensure global resources have the tools and capabilities necessary to deliver local hiring needs 
* Develop, interpret, and deliver recruiting metrics including improvement suggestions 
* Participate in work force planning to enable ongoing pipeline building to support anticipated future needs 
* Serve as trusted advisor to and partner with key stakeholders and Global HR team to ensure the function is performing at required levels 
* Aligns recruitment planning and employment branding communications with all internal communications, media, and messaging as well as external trends 
* Ensure SGS & CO and Marks have appropriate visibility across all relevant digital platforms to drive candidate traffic

To be successful in the role, you must have: 
* Global Talent Acquisition leadership experience 
* Experience transforming talent acquisition teams high performing results-oriented team 
* Experience with hiring at entry, mid and senior levels   
* Team leadership/people management including the ability to lead and influence team members who do not report directly to you 
* Exposure to and ability to discern best-in-class TA technology to create business case and gain support 
* Hiring and/or TA project exposure outside North America, ideally in one or more of the following: APAC, Mauritius, EMEA, India 
* Ability to lead in a complex, fast-paced structure with high tolerance for ambiguity and change 
* Excellent communication and influencing skills, professionalism, integrity, and executive presence 
Minimum qualifications: 
* Bachelor’s degree in Human Resources or related discipline, or equivalent experience 
* 10+ years in Talent Acquisition Leadership and 15+ years’ experience overall, preferably in professional services or high-tech environment with ambitious standards, highly variable volumes, and diverse hiring needs 
* Experience working in a complex global environment 
* Demonstrated experience creating a vision for and transforming the TA function.  

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.

We are currently seeking a Software Quality Assurance Tester to join a team that is responsible for ensuring the quality of software solutions employed by thousands of talented people globally to deliver our end-to-end marketing solutions for our household name clients.

Day to day, this role will see you working alongside developers to develop test cases, and working directly with clients and internal stakeholders to identify software issues, and support the writing of new user story requirements. You will also run manual and automated tests to identify any software defects, and carry out regression testing and multi-browser checking to ensure full compatibility.

In addition, this role will give a dedicated QA/Testing professional the opportunity to work in a highly supportive, valued and agile software development team, within a global, technology driven business. You will have opportunity to work with an up-to-date tech stack (.NET6/Blazer/Toolbase), and have opportunity to get hands on with our data using SQL to identify potential opportunities for improvements. Our testing process is controlled using Microsoft DevOps, which is fully integrated across the business. There will also be the opportunity to consider how to automate elements of the testing process, and work closely with our software engineering teams to make this happen.

This is a remote working opportunity.


About you

Ideally you will possess:
Equivalent software testing experience;
Experience working with software systems;
Dedication to the delivery of high-quality software to customers;
Ability to thrive in a collaborative working environment;
A curious and inquisitive nature, and have strong problem-solving skills;
The ability communicate effectively at all levels


Benefits

At SGS&Co you would be a key part of our global software engineering department working under instruction from a mentor alongside a product owner, analysts, testers, and developers producing business-critical software. We offer outstanding career development opportunities, along with a mentor to support you on your journey.

We also offer a:
Competitive Salary (dependent upon experience)
25 days annual leave (+ 8 public days)
Pension scheme
Private health insurance

Position Summary:
The Systems Engineer’s primary focus will be on the day-to-day operation of Windows and Linux server infrastructure in the cloud and on-premise around the globe. Assist in coordinating special projects including hardware/software purchases, and system installation, backup, maintenance and problem solving. Researches and recommends server hardware and software as well as assists in installing, designing, configuring, and maintaining system hardware and software.

Primary Responsibilities and Accountabilities:

• Administer, install, upgrade and support company-wide IT systems and their operational components such as hardware, software and configuration insuring best operational and technical practices and following procedures within the corporate IT team
• Provide IT infrastructure support for a global company
• Travel as needed to other SGS locations and data centers
• Maintain and monitor the servers at the corporate data center and assisting at locations worldwide
• Administer and support Windows Server
• Administer and support Linux
• Automate tasks via scripting in both Windows and Linux
• Assist in maintaining documentation relating to corporate infrastructure
• Oversee the backup solutions
• Oversee system health monitoring
• Part of a team providing 24/7 support for high impacting incidents, changes, or projects as required

General Location Requirements:

• Comply with all SGS standards, applicable regulations and departmental Standard Operating Procedures.
• Comply with SGS EH&S policies and procedures to maintain a safe work environment.
• Keep department organized and clean.
• Attend company-wide and departmental meetings.
• Adherence to change control policies and procedures
• Assist in any additional responsibilities, as directed by management. This job description is not intended to be all-inclusive. You may be required to perform other reasonably related business duties as assigned by your manager or other management personnel.

Educational & Experience Requirements:

• Minimum of 3-5 years as an I.T. support professional
• Minimum of an associate degree from an accredited institution in Computer Science, Engineering or related category (Technical certification equivalent accepted)
• Experience:
in Active Directory
with both Windows Server and Linux platforms
scripting in PowerShell, Bash and Perl or Python
Microsoft Azure and Amazon Web Services
Virtualization
Hyperconverged Infrastructure is a plus
• Experience with ITIL is a plus
• Experience in enterprise software licensing provisioning preferred
• Excellent French & English communication skills. Spanish a bonus

Our company: https://www.sgsco.com/
SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world.
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries works collaboratively to exceed client expectations today and anticipates how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive a positive impact on our clients, our people, and our planet.

**It is imperative that the successful candidate be fluent in both French and English**

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.

We are currently seeking an Application Support Analyst to join our team. This role is a hybrid role with some time spent in the office, and some at home, and will involve supporting one of our most prestigious global brands based in the region.

In this role, you will have opportunity to provide advanced troubleshooting of the solution, whilst also examining potential areas for service improvement. You will also configure the software solution when necessary, and test / adjust in an agile manner. This is a client-facing role, where you will also be responsible for maintaining excellent working relationships with the end client, via the provision of a world-class customer service.

In addition, you will be responsible for providing metrics around service delivery and quality metrics, as well as preparing and organising internal training, and producing and maintaining relevant documentation.

This is a role that is global in scope, working within a large, tech-focused business - therefore there are significant opportunities available for growth and development for the right candidate.


You will possess:

Experience gained within application or technical support role, or be a recent graduate with some relevant experience in a service delivery focused role
Experience in gathering data for and reporting on support KPIs
Strong customer service and support focus with a desire to deliver a high-quality service


You will also possess:

A logical and analytical approach to problem analysis
Strong organizational and planning skills
Proven problem-solving skills
The ability to thrive in a collaborative working environment
Excellent interpersonal and communication skills at all levels (written and verbal with fluency in English and French)
Comfortable communicating directly with customers


In return we will offer you an excellent base salary, private pension scheme, life assurance, and private health care.


Location - Remote

SGS & Co est un groupe mondial d’impact pour les marques, combinant une expertise approfondie dans la conception, les services graphiques, la production, la technologie et l’optimisation des processus avec une compréhension inégalée du marché, des idées dynamiques et un service client axé sur le client.

Notre équipe de près de 5 000 employés répartis dans plus de 30 pays travaille en collaboration pour dépasser les attentes des clients aujourd’hui et anticiper comment nous devrons évoluer ensemble pour gagner demain. Nous travaillons avec les plus grandes marques de divers secteurs tels que L’Oréal, LVMH, Pierre Fabre, Danone et Biogaran – en les aidant à donner vie à leur vision de marque.

Nous recherchons actuellement un Analyste Support Application pour rejoindre notre équipe basée à Paris. Il s'agit d'un poste hybride, avec une partie du temps passée au bureau et une partie à la maison, qui implique le soutien d'une de nos marques mondiales les plus prestigieuses basée dans la région.

Dans ce rôle, vous aurez l'occasion de fournir avancé troubleshooting , tout en examinant également les domaines potentiels d'amélioration du service. Vous configurerez également la solution logicielle si nécessaire, et testerez / ajusterez de manière agile. Il s'agit d'un rôle en contact avec le client, où vous serez également responsable de maintenir d'excellentes relations de travail avec le client final, à travers un service client de classe mondiale.

De plus, vous serez responsable de fournir des résultats autour de la prestation de services et des mesures de qualité, ainsi que de préparer et d'organiser la formation interne, et de produire et maintenir la documentation pertinente.

Il s'agit d'un poste de portée internationnale, au sein d'une grande entreprise axée sur la technologie, ce qui offre de grandes possibilités de croissance et de développement pour le candidat idéal.

Il est impératif que le candidat retenu parle couramment Français et Anglais


Vous serez :

Un(e) consultant(e) expérimenté(e) en support avec d'excellentes compétences en gestion des incidents et une expérience de la prestation de services dans le respect des accords de niveau de service convenus.
Vous avez 3 ans d'expérience en support d'applications ou vous êtes un jeune diplômé avec une expérience dans le secteur.
Vous avez de expérience dans la collecte de données et dans la rédaction de rapports sur les indicateurs clés de performance du support.
Vous avez un sens aigu du service à la clientèle et de l'assistance, avec la volonté de fournir un service de haute qualité.


Vous possédez également:

Une approche logique et analytique de l'analyse des problèmes.
De solides compétences en matière d'organisation et de planification
Des compétences avérées en matière de résolution de problèmes
La capacité de s'épanouir dans un environnement de travail collaboratif
D'excellentes compétences interpersonnelles et de communication à tous les niveaux (écrites et verbales avec une bonne maîtrise de l'anglais et du français)
Vous êtes à l'aise pour communiquer directement avec les clients.


En retour, nous vous offrirons:

Type de contrat: CDI
Un excellent salaire de base
Chèque-repas (ticket restaurant) : valeur 9,20 Euros par jour
Abonnement de transport - l'abonnement est remboursé (50%)
Congé annuel : 25 jours.
Réduction du temps de travail (RTT) : 12 jours au total - le cas échéant.
Congé exceptionnel - par exemple mariage - 4 jours.
Assurance maladie privée

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.


The role:

The Workflow Systems Engineer is primarily responsible for installing, configuring, maintaining and supporting mission critical technologies. The position is also responsible for innovating to improve automation for the purpose of quality improvement, cost reduction and shrinking timelines through the elimination of non-value added activities, such as data entry, file transmission, file organization, etc. The Workflow Systems Engineer will contribute to improving production operations in alignment with business goals and client demands, and advise on synergies between client facing technologies, systems and other 3rd party applications.

The successful applicant will join a diverse global team in a hybrid working capacity, with the role being based at our Paris site.

You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and collaboration is very important. It's a fast-paced environment, and a consultative role, where you will have opportunity to partner with people to achieve their strategic business goals.

You will work in a leading global company, with a Manager who will recognise your strengths, and help you to develop your skills, experience and career.



The ideal candidate will possess the following:

Experience in problem solving, and a quick learner and IT competency.
Analytical mindset, with a calm, methodical approach to problem solving, along with a number of the following:

• English language ability (primary or secondary) essential
• Experience in installing, configuring and managing Esko Artwork Automation Engine systems
• Basic Javascript knowledge
• Ability to document Functional Requirements for development


The below would be advantageous, however are not essential, and we would be delighted to speak to applicants who would like to develop their skills in these areas:

• Experience in prepress/print environment is of value
• Familiarity with PHP7 and Laravel framework is of value
• Familiarity with XMP, XML, JDF and JMF languages/standards
• Experience with Adobe Creative Suite, Microsoft Office, FileMaker, SQL databases is of benefit
• Experience in Digital Asset Management is of benefit
• Experience in Azure with Microservices and API’s is not vital, but would be advantageous.
• Python coding experience


What you'll get:

Along with a highly competitive basic salary, you will enjoy the below suite of benefits:

Private health insurance
Meal voucher (ticket restaurant): value 9,20 Euros per day
Transport pass - season ticket reimbursement (50%)
25 days annual leave.
Reduction of working time (RTT) where applicable
Exceptional leave
Private health insurance

Software Engineering – Business Analyst

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.

As a Business Analyst at SGS&CO, you will be a key player in the SaaS implementations team, helping to design and build software used by some of our most prestigious clients every day.


About the role:

You will work in a modern, supportive, valued, and agile software development environment, managing a portfolio of clients, working with them to gather requirements, conduct workshops, solve problems and match customer needs to system capabilities.

In addition, you will manage system configuration, testing and implementation of the chosen options, and will also have involvement in ongoing system evolution - adding new capabilities according to evolving client need.

You will also have opportunity to lead projects of a technical nature such as API/System integrations between customer systems and SGS&Co client-facing technology products, using integration-platform-as-a-service (iPaaS) tools and scoping requirements for custom development where needed.

This role represents an opportunity for an individual looking to further their BA exposure in a role that is global in scope, whilst offering the opportunity to consult with product managers, developers and external clients on a new product within a large, tech-focused business.


About you:

You will have prior experience liaising with external clients in a technology environment in a Business Analyst, Project- or Implementation Manager context, ideally with a background in deploying configurable Software-As-A-Service (SaaS) products.
In addition, you will be a great communicator and problem solver who is passionate about technology and able to work independently, liaising with internal and external teams to achieve optimal results. You will be able to manage varied responsibilities, from requirements analysis and system configuration to project management and training delivery


About the product:

Mediabox is a web-based workflow management solution, owned and developed by SGS&Co, which helps major brand owners to develop and approve their content, from the physical to the digital shelf. The Mediabox modules allow us to involve the right stakeholders at the right stage and get things approved right on time and with confidence. Take a look at our website: https://www.mediabox.com/


Benefits:

Meal voucher (ticket restaurant): value 9,20 Euros per day 
Transport pass - season ticket is reimbursed (50%) 
Annual Leave: 25 days. 
Reduction of working time (RTT): 12 days in total - where applicable.
Exceptional leave - for instance wedding - 4 days
Private health insurance


Location:

France: Paris / Remote

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.


The role:

The Workflow Systems Engineer is primarily responsible for installing, configuring, maintaining and supporting mission critical technologies. The position is also responsible for innovating to improve automation for the purpose of quality improvement, cost reduction and shrinking timelines through the elimination of non-value added activities, such as data entry, file transmission, file organization, etc. The Workflow Systems Engineer will contribute to improving production operations in alignment with business goals and client demands, and advise on synergies between client facing technologies, systems and other 3rd party applications.

The successful applicant will join a diverse global team in a hybrid working capacity, with the role being based at our Paris site.

You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and collaboration is very important. It's a fast-paced environment, and a consultative role, where you will have opportunity to partner with people to achieve their strategic business goals.

You will work in a leading global company, with a Manager who will recognise your strengths, and help you to develop your skills, experience and career.



The ideal candidate will possess the following:

Experience in problem solving, and a quick learner and IT competency.
Analytical mindset, with a calm, methodical approach to problem solving, along with a number of the following:

• English language ability (primary or secondary) essential
• Experience in installing, configuring and managing Esko Artwork Automation Engine systems
• Basic Javascript knowledge
• Ability to document Functional Requirements for development


The below would be advantageous, however are not essential, and we would be delighted to speak to applicants who would like to develop their skills in these areas:

• Experience in prepress/print environment is of value
• Familiarity with PHP7 and Laravel framework is of value
• Familiarity with XMP, XML, JDF and JMF languages/standards
• Experience with Adobe Creative Suite, Microsoft Office, FileMaker, SQL databases is of benefit
• Experience in Digital Asset Management is of benefit
• Experience in Azure with Microservices and API’s is not vital, but would be advantageous.
• Python coding experience


What you'll get:

Along with a highly competitive basic salary, you will enjoy the below suite of benefits:

Private health insurance
Meal voucher (ticket restaurant): value 9,20 Euros per day
Transport pass - season ticket reimbursement (50%)
25 days annual leave.
Reduction of working time (RTT) where applicable
Exceptional leave
Private health insurance

Do you love working with household-name clients, putting your technical mindset and client-facing skills to good use while implementing new and exciting technology?
Do you thrive on the satisfaction of doing a great job for your clients?
As a Business Analyst at SGS&Co you will be working within the Client Facing Technologies team. Your focus will be to work with our clients to ensure their successful implementation and ongoing use of our configurable software-as-a-service technology platforms; acting as the central point of contact for requirements gathering, configuration, deployment and success management of technology solutions on their behalf.


Location: Paris, France
Work arrangement: Hybrid (usually 2 days WFO and 3 days WFH)
We are also based in Paris, 15th arrondissement.

About the role:

You'll be managing a portfolio of clients, working with them to gather requirements, conduct workshops, solve problems and match customer needs to system capabilities.
You will manage system configuration, testing and implementation of the chosen options, plan and oversee customer implementations to make sure they’re delivered on time and achieve the desired benefits, and will also manage training, hyper care, and have involvement with ongoing system evolution to add new capabilities according to evolving client needs.
You will lead projects of a technical nature such as API/System integrations between customer systems and SGS&Co client-facing technology products, using integration-platform-as-a-service (iPaaS) tools and scoping requirements for custom development where needed.
As client liaison, you will be working with our Development, Support and Infrastructure teams to ensure optimal service delivery and intervene in escalated issues to ensure continued client satisfaction


About you:

You will have prior experience liaising with external clients in a technology environment in a Business Analyst, Project- or Implementation Manager context, ideally with a background in deploying configurable Software-As-A-Service (SaaS) products.
You will be a great communicator and problem solver who is passionate about technology and able to work independently, liaising with internal and external teams to achieve optimal results. You will be able to manage varied responsibilities, from requirements analysis and system configuration to project management and training delivery. You will be a self-starter, pro-actively undertaking learning where required to ensure you are seen by our clients as a Subject Matter Expert who adds value to their organisation and relationship with SGS&Co.

Mediabox is a web-based workflow management solution, owned and developed by SGS&Co, which helps major brand owners to develop and approve their content, from the physical to the digital shelf. The Mediabox modules allow us to involve the right stakeholders at the right stage and get things approved right on time and with confidence. Take a look at our website: https://www.mediabox.com/

https://www.sgsco.com/
SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world.
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries work collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive a positive impact for our clients, our people, and our planet.

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.

In the role of Application Support, you’ll be working as part of the SGS & Co software engineering team providing first line application support to the end users.

You’ll resolve incidents on the helpdesk, ensuring they’re logged are dealt with in a timely manner, providing first and second line support to our users - both internal and external - and assist them via phone, email, or in person. You will track issues using the Helpdesk software, escalating them to the relevant person when necessary, all the time delivering the best possible service to our users.

The Application Support team boasts a highly supportive team culture, and works closely together to achieve it's objectives. And because SGS & Co is a technology driven business, you will have opportunity to develop your career in a variety of areas, including Business Analysis, Testing, and Software Development.


About you:

You’ll need to have strong customer service skills because you’ll be providing an outstanding level of customer service to all users who contact you.
You’ll need to be someone who is technically competent with strong problem-solving skills who is eager to find an answer or a solution to a problem.
The ability to deliver to targets is key because you’ll be expected to adhere to all relevant SLAs.
We don’t expect you to be proficient in a wide range of technology/software, but it would be great if you were. However a great working knowledge of MS Office is key.


What's in it for you?

At SGS & Co you’d be a key part of our global software engineering department joining one of our awesome software development teams, working under instruction from a mentor alongside analysts, testers and developers producing business critical software. We offer a good development path with a mentor to support you on your journey. Along with an outstanding base salary, you'll also receive:

25 days annual leave (+ 8 public days)
Pension scheme
Private health insurance


Location:

This is a remote working role, however we're based in Hull just off the A63, only a 5 minute walk away from the city centre we have great access to public transportation links and all city centre amenities. Our offices provide a cool, modern working environment and our canteen comes equipped with games consoles for break time gaming.

SGS&CO is looking for an IT Workflow System Engineer with strong experience in installing, configuring and managing Esko Artwork Automation Engine systems.

Location: France, Paris 15.
Work arrangement: hybrid (2 days in the office).
Being fluent in English and in French is critical for this role.

The role
The IT Workflow Systems Engineer (Esko) is primarily responsible for installing, configuring, maintaining and supporting mission-critical prepress production technologies.
The position is also responsible for innovating to improve automation for the purpose of quality improvement, cost reduction and shrinking timelines through the elimination of non-value added activities, such as data entry, file transmission, file organization, etc.
The IT Workflow Systems Engineer will contribute to improving production operations in alignment with business goals and client demands.
The IT Workflow Systems Engineer will advise to synergise between client-facing technologies, production prepress systems and other 3rd party applications.

Primary Responsibilities and Accountabilities:
• Analyze – Workflow practices, measuring key steps by line of business, department or client services group.
• Document – Procedures, processes and prepare solutions.
• Configure – Business applications to improve yield, performance, scalability and quality.
• Innovate – Devise solutions that improve time, quality and cost metrics.
• Program – Script systems to improve automation on task and cross-functional levels.
• Deploy – Deliver mission-critical business applications with a high degree of reliability with a goal of timely, defect-free installation.
• Support – Ensure that systems are regularly maintained and that support incidents are responded to efficiently, effectively and professionally with a high standard of accountability and customer focus.

You will benefit from the following skills and experience:
• Fluent in English and in French
• Experience in installing, configuring and managing Esko Artwork Automation Engine systems
• Experience in prepress/print environment is of value
• Familiarity with PHP7 and Laravel framework is of value
• Advanced experience in workflow automation for packaging pre-media production
• Familiarity with XMP, XML, JDF and JMF languages/standards
• Experience with Adobe Creative Suite, Microsoft Office, FileMaker, SQL databases is of benefit
• Experience in Digital Asset Management is of benefit
• Ability to create Apple/Javascript Scripts is of benefit
• Ability to document Functional Requirements for development
• Bachelor’s Degree from an accredited institution in Computer Science, Engineering, Graphic Arts or related category
• Experience in Azure with Microservices and APIs is of benefit

https://www.sgsco.com/
SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world.
SGS & Co shifts brands to impact through the strength of our people. Our team of over 5,000 employees across 30+ countries works collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive a positive impact for our clients, our people, and our planet.
SGS & CO is a global collective of companies, expertise, and talent assembled specifically to help brands own every possible moment — in the physical world and in the digital world — when a consumer’s desire can be converted into action. We are not a holding company, we’re the team for the future, helping brands own the moment. With offices in Asia, Europe and North America, SGSCO boasts a diverse client base consisting of many well-known global brands.

SGS&Co quality assurance team members take pride in the technical and business contribution of their work.
They are diligent, innovative, hardworking and passionate about great software and ultimately a terrific customer experience. They are part of a global team who are developing solutions with cloud technologies, the latest Microsoft and open source stack and much more.
We look for professional, highly skilled quality assurance technicians who are excellent communicators, can adapt to change and thrive in a fast-paced, value-driven environment.

Location:
This is a remote working role, however, we're based in Hull just off the A63, only a 5-minute walk away from the city centre, we have great access to public transportation links and all city-centre
amenities.
Work arrangement: Flexible i.e. onsite or WFH or Hybrid

About the role
You will work in a modern supportive, valued and agile quality assurance and software development environment. Working closely with key stakeholders and third parties on prioritised business objectives you will join our fast-growing and dedicated team. You will be part of a team that is testing and ensuring the quality of our software solutions. Solutions used by a worldwide collective of thousands of talented people to deliver end-to-end marketing solutions, from concept through to implementation for all our clients.

A typical day will see you in stand-up with your scrum team before working alongside developers to create test cases or working directly with customers and employees to identify software problems and support the writing of new user story requirements. Testing will involve you running manual and automated tests to identify any potential software defects, performing regression testing across our applications and running multi-browser checks to ensure compatibility with all major browsers.
You will be involved in sprint planning meetings to help prioritise future work and your responsibilities would include helping to maintain the backlog, creating and updating wiki/training documentation and supporting teammates on a problem.

About you:
Ideally, we are looking for people that have:
• A degree/HND in a computer science, engineering discipline; or
• Equivalent software testing experience;
• Experience working with software systems;
• Are dedicated to the delivery of high-quality software to customers;
• Can thrive in a collaborative working environment;
• Are curious and inquisitive and have strong problem-solving skills;
• Can communicate effectively at all levels
It would be great if you have experience with Automated Testing and Cloud Technologies (particularly Microsoft Azure), or if you come from a background in graphics technology (particularly within the packaging sector) – but don’t worry if you’re not.

Benefits:
At SGS&Co you would be a key part of our global software engineering department working under instruction from a mentor alongside a product owner, analysts, testers, and developers producing business-critical software. We offer a good development path with a mentor to support you on your journey.
• Competitive Salary (dependent upon experience)
• 25 days annual leave (+ 8 public days)
• Pension scheme
• Private health insurance

Who are we: https://www.sgsco.com/
SGS&Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world. SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries work collaboratively to exceed client expectations today and anticipates how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive a positive impact on our clients, our people, and our planet.

Would like to work for a global organization experiencing exceptional development and international growth, with a client base of CAC40 within the Consumer Product Goods, Cosmetic, Automotive and Health industries?

SGS&Co is looking for an experienced Key Account Manager with a strong background in implementation and successful management of configuration-driven Software-as-a-Service (SaaS) platforms to join our team and manage a globally deployed software solution for one of our largest and most prestigious clients.

Job Location: Position based in Paris. Hybrid work arrangement (WFH and WFO).

You will be required to lead the final stages of deployment of our software platform into the remaining global divisions of our Customer, followed by a transition to the operational phase of the project where the focus will be on ensuring the successful adoption and evolution of the platform to meet the changing needs of the Customer and their global divisions.

Your duties will involve direct liaison with Customers and internal stakeholders across all global regions to ensure optimal adoption and perception of the tool. You will also participate in the continuous improvement of the product for the client in collaboration with the Business Analyst team, Software Development, and Product and Commercial teams.

Your responsibilities will include:
• Building relationships based on mutual trust and open communication with Customer sponsors, regional/functional divisions and key client stakeholders
• Gathering and analysing feedback about system usage and satisfaction levels to identify bottlenecks, pain points and opportunities for improvement.
• Managing a backlog of development & configuration requests in conjunction with the Customer steering committee, the internal Mediabox product and development teams, and the overall Mediabox product strategy.
• Overseeing the process for capturing and analysing customer requests for new functionality.
• Solving issues and blocking points with internal stakeholders.
• Overseeing the account management:
o Monitoring budget, revenue and KPIs
o Managing the invoicing for the client
o Cross-selling and upselling on Mediabox-related features and specific development
o Quoting new functionalities requests
• Liaising with the product and development teams to follow up on developments
• Supervising additional training needs for customers globally

The successful candidate must possess the following skills and experience:
• Background in Software-as-a-Service (SaaS) in a business-business (B2B) context
• Software solution deployment and success management for a multi-national customer(s)
• Team leadership / indirect leadership experience
• Exemplary communicator with excellent written and verbal communication skills; ideally in French and English

To be offered this opportunity you must demonstrate leadership capabilities, be passionate about delivering top solutions and be willing to take part in the success of the Mediabox product globally:
• 5-7 years leading large-scale technical projects, ideally for SaaS, configuration-driven and web-delivered solutions with global clients
• Exemplary communicator with excellent written and verbal communication skills
• Strong planning and organizational skills
• Strong experience with client-facing roles
• Skillful problem solver with great analytical skills
• Fluent in English and French


A few words about us:
SGS&Co is one of the most renowned global premedia and prepress global agencies. As part of our services, we provide our clients with a web-based platform to support packaging, print and e-commerce.
Mediabox is our global end-to-end SaaS solution committed to helping our customers manage their projects and assets and streamline their graphic chain in a smart and agile way.
The Mediabox solution consists of a standard application base, which is configured and deployed to match the needs and expectations of each of our customers.
Mediabox is a web-based workflow management solution, owned and developed by SGS&Co, which helps major brand owners to develop and approve their content, from the physical to the digital shelf. The Mediabox modules allow us to involve the right stakeholders at the right stage and get things approved right on time and with confidence.

Take a look at our website: https://www.mediabox.com/
More information on: www.sgsco.com

SGS & Co is looking for a Business analyst Team Lead (also called Software Implementation Team Lead)

As Business Analyst Team Leader, you will be joining a growing team of dedicated people who pride themselves in successfully implementing our SaaS platform to world-renowned customers.
In direct contact with clients and acting as team leader for several members of the Software Implementation team, you will provide guidance to those team members in the delivery of software implementation, success management, support and ongoing professional services to our clients. You will be required to quickly learn the deep, configuration-driven functionality of our software platform in order to provide technical and procedural guidance to team members. You will oversee escalations from the team, liaising with the product, development and support teams in order to maximise client satisfaction from our software services. You will liaise with departmental managers in order to recommend and implement changes to ways of working to obtain maximal efficiency, repeatability, and scalability of our operations.
The diversity of our clients and the variety of projects will immerse you in an exciting and challenging environment. We will also value your ideas and proactive approach to participating in the continuous improvement of our solution.

Start date: a.s.a.p.
Location: Paris (15ème) – potential international business trips

Your missions will include:
• Oversee project health and key stages/outputs in the software implementation lifecycle (e.g. planning, requirements gathering workshops, configuration, testing, training)
• Oversee customer success management activities including configuration changes to existing software deployments, requirements gathering for new feature requests, and
• Conduct analysis to recommend process and ways-of-working improvements
• Establish guidelines in order to harmonise working practices
• Liaise with other global regions in order to ensure harmonization of processes and ways of working
• Participate in the enrichment of our product roadmap and global expansion

The Fit:
You have a background in managing SaaS software deployments, preferably within a digital media, packaging or publishing environment, and in mentoring and leading members of a team with diverse skill sets. On top of your strong interest in technology & digital, you are a fast learner who quickly understands complex solutions and business and operational constraints.
You enjoy leading projects as a kind of orchestra conductor and know how to challenge your stakeholders and keep track of your workload. You are client-focused with a great team spirit. Building success stories in one of your key drivers:
• Bachelor or Master’s degree in Engineering, Computer Science or related
• Experience managing and motivating teams delivering client-facing professional services in a software context
• 5+ years deploying SaaS, configuration-driven software solutions
• Experience working with large, multi-national clients
• Experience in implementation, support and success management
• Experience in project management methodologies
• Analytical mind and solution-oriented thinking
• Autonomous with a high degree of initiative
• Great written and verbal communication (both in French and in English)

Mediabox is a web-based workflow management solution, owned and developed by SGS&Co, which helps major brand owners to develop and approve their content, from the physical to the digital shelf. The Mediabox modules allow to involve the right stakeholders at the right stage and get things approved right on time and with confidence. Take a look at our website: https://www.mediabox.com/

Our company: https://www.sgsco.com/
SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world.
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries works collaboratively to exceed client expectations today and anticipates how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive a positive impact on our clients, our people, and our planet.

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.

As a Business Analyst at SGS&Co, you will play a key role in our software engineering team, helping to design, build and make improvements to software used by thousands of people around the world every day.

You will work in a modern, supportive, valued, and agile software development environment, working closely with key stakeholders across the business, and also third parties to support them in meeting their business objectives. SGS&Co is a tech-driven business, therefore you will have the opportunity to develop your career further in an organisation that values your skills and experience, and work on global projects that have huge impact, both for our business and our clients.


Some of your key responsibilities will include:

• Capturing, understanding and documenting user requirements.
• Circulating and obtaining acceptance sign-off.
• Liaison with key internal and customer stakeholders to ensure that business needs are met throughout the deployment lifecycle.
• Acting as intermediary between the project stakeholder(s), Software Development Manager and Development Teams.
• Analyse customer feedback and action to influence roadmap and ensure ongoing client satisfaction.


Ideally, we are looking for people that:

• Strong communication, problem solving and critical thinking skills
• The ability to work collaboratively to formulate and identify solutions
• Have a proven track record of producing requirements to a consistently high standard
• Are well organized, responsible and dedicated with the ability to work on multiple projects in parallel
• Have strong internal and external stakeholder influencing skills
• Ideally be familiar with Microsoft Azure DevOps, and experience of utilising Agile software development methodologies


Benefits:

At SGS&CO you’d be a key part of our global software engineering department working under instruction from a mentor alongside a product owner, analysts, testers and developers producing business critical software. We offer a good development path with a mentor to support you on your journey.

• Competitive Salary (dependent upon experience)
• 25 days annual leave (+ 8 public days)
• Pension scheme
• Private health insurance

Location:

UK: Remote



Who are we:

SGS&Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world. SGS&CO shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries work collaboratively to exceed client expectations today and anticipates how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive a positive impact on our clients, our people, and our planet.

Our Company :
SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries works collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive positive impact for our clients, our people, and our planet.

Responsibilities:
Working with the Account Manager, you will be the first point of contact for Client’s Marketing teams in the coordination of packaging development projects.
Ensure the daily coordination of the production: manage workflows, summarize information received from the customer, follow-up of the quality of the production, ensure deadlines are met.
Point of contact for technical aspects: participation in technical meetings (launch of range, contact with the printers, etc.), press passing, technical point of contact for proof management.
Business development and optimization of the quality of our services.
Administrative coordination for invoicing.

Requirements :
High school diploma +4 / 5 years of higher education ( preferred schools: École Gobelins, École Estienne, CEPE Angoulême)
Professional English & French required
At least 1 year of experience in a similar position
Possess very good technical skills, excellent knowledge of the graphic chain and packaging (artwork and reprography), printing processes (offset, flexo, rotogravure), proofing and color management
You like working on a team and have good interpersonal skills.
You are organized, rigorous and proactive.
Proficient in Microsoft Office Pack

Timelines:
Job based in Paris,
Hybrid arrangement
ASAP & CDI

The Project Manager Lead will serve as a key facilitator for key account(s) across multiple categories and regions. They will be responsible for overseeing and leading the team of Project Managers. The purpose of this role is to assist and support in the execution phase of our Client’s production needs. As a key facilitator within the supply chain for packaging artwork issues, you will communicate with design firms, printers, engravers, On-Site Personnel /Sales and Clients to ensure proper printability for packaging. As a key figure within the process, you will help maintain and improve SGS & Co’s relationship with the Client. Your primary concern will be to coordinate packaging production via job instructions and schedules to complete jobs.

Key Responsibilities:
• Manage key accounts and oversee projects managed by Project Manager team (direct team 5 PMs+ indirect team)
• Train new Project Manager team members
• Consult with On-Site Personnel and/or Client during the artwork development and pre-press execution.
• Attend any pre-production meetings (or other meetings), when feasible, per On-Site Personnel’s/Sales request or request of the Client.
• Respond in a timely manner to Clients.
• Lead and manage relationships with our Client(s) and internal and external stakeholders
• Communicate artwork issues with the client as well as internal and external stakeholders
• Document all critical and pertinent information that may impact quality
• Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business.
• Gather, coordinate and communicate job-related information to production and verify technical supplied data is correct
• Schedule and see that deadlines are being met on all aspects of the project
• Communicate received and shipped art to On-Site Personnel/Sales and perform user functionality in a Client’s database used for tracking artwork projects
• Understand the Client’s process (deliverables, rework)

Skills and Abilities:
This position requires the following knowledge and skills:
• High School Diploma or GED equivalent. Some College/Associate’s Degree preferred
• Relevant experience in a similar role - 5 years
• Experience in the design, print or production art industry
• Proficient English and French required
• Full comprehension in Microsoft Office software applications
• Demonstrated ability to lead operational teams
• Excellent, proven interpersonal, verbal and written communications skills.
• Proven ability to cope with conflict, stress and crisis situations.
• Effective problem-solving and mediation skills.

Timeline- ASAP
Permanent contract
Work arrangement- Hybrid
Location- 75015 Paris

Who are we?
SGS&CO is a collective of companies, expertise, and talent assembled specifically to help brands own every possible moment — in the physical world and in the digital world — when a consumer’s desire can be converted into action. We are not a holding company, we’re the team for the future, helping brands own the moment. With offices in the UK, Europe, North America and Asia, SGS&CO boasts a diverse client base consisting of many well-known global brands.

We are looking for an upbeat individual with a results-oriented spirit and proven track record of successful account retention. As a Senior Account Manager, you will be a key member of the team working for the growth of our existing account. As a rapidly expanding account, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be delivering?
- Build relationships with one of our largest clients ensuring revenue growth and client retention
- Nurture and expand in existing accounts.
- Meet core KPI’s around pipeline coverage progression, forecast, meetings, and general activity
- Focus on customer satisfaction and deepen customer relationships
- Be responsible for our partners business performance, analyse their main KPIs and ensure growth MoM. Track and reporting of performance metrics.
- Support Senior Account Director in a day to day operations
- Collect and sort all invoice, credit, bill, and order statements
- Manages the billing and invoicing process including review and approval of invoice packages; process billing corrections due to coding and/or timing issues; posting of period revenue accrual entry; performing A/R adjustments.
- Month-end A/R and Unbilled A/R reconciliation

50% of the position focus on client service, growth and satisfaction of the client

------and -------

50% of the time focus on KPI's analytics, billing, invoicing process

Experience required
- 7+ years of experience in Client Service roles
- Experience in Account Management, Sales, and Customer Success.
- High-performance mentality and consistency in over achievement
- Spanish and English, professional level or native
- Excel expert level is a must
- Proven track record engaging in value-based customer-centric conversations.
- You have a track record of identifying and executing on upsell opportunities in existing deals
- You’re organized, rigorous, and adaptable to an ever-evolving process and team
- Strong business acumen and comfort with presenting to, and establishing relationships with, senior-level executives in mid-market companies
- The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player
- Exceptional verbal and written communications skills
- Love putting the customer at the center of your day
- Your key assets: Self-motivation, Hustle, a Strong work ethic, and Ownership
- Strong analytical skills. Ability to look for the root cause of a problem and to solve it
- Get things done attitude, proactive, organized, and obsessed with details

Timelines:
Job based in Barcelona or Paris
Hybrid arrangement
ASAP

Our Company :
SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries works collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive positive impact for our clients, our people, and our planet.

SGS&CO is a collective of companies, expertise, and talent assembled specifically to help brands own every possible moment — in the physical world and in the digital world — when a consumer’s desire can be converted into action. We help brands own the moment. With offices in the UK, Europe, North America and Asia, SGS&CO boasts a diverse client base consisting of many well-known global brands.

We are currently recruiting for a Despatch Operative to join our team based at our state of the art site based in Hull. This is a part-time role that will see you working on-site 20 hours a week.

This is a key role within the business, as you will be responsible for ensuring that the correct proofs are despatched to the right client - some of who you'll have no doubt heard of - therefore it is vital that you possess excellent attention to detail, and strong organisational skills.

You will be joining a friendly, supportive team, and playing an integral part in the end to end process, where you will have opportunity to add real value to the business through your keen eye for detail and thorough approach.


Your day to day duties will involve:

Ensuring the accurate despatch of all parcels, i.e. correct quantities, contents, address and date.
Ensuring the most appropriate packaging is used for each item
Organising same day deliveries in a cost-effective manner, where necessary
Accurate logging of despatch data
Use of internal management information system (MIS)
Running of reports (i.e. end of day, proof of delivery)
Parcel handover at end of day
Management of stock levels

In addition to your base salary, you will also be able to take advantage of the below benefits:

Private healthcare
Pension
Life Assurance scheme
25 days holiday + 8 public holidays (pro-rata)
Health Assured Employee Assistance Programme
Cycle to work scheme


Our Site:

We’re based at The Maltings in the heart of Hull, with onsite parking and a high end, fully equipped facility, it’ll be the best office you’ve ever worked at! With a break area containing pool tables, X-Boxes and table football, we have just about everything you need onsite, and what we don’t have is just a short walk away in the City Centre.

Are you a creative 3D artist with Maya skills, that wants to work with some of the biggest brands out there?

We are looking for 3D Artists to join our expanding CGI team in our amazing redeveloped Maltings facility in Hull. The role will be working within a vibrant team, creating beautiful, compelling, realistic high poly packaging & products for a wide range of applications, for some of the biggest and best-loved brands on the planet. You will be working in a fabulous environment with a great social scene.

In this role, you’ll create photo-realistic high poly CGI of products & packaging to high technical and aesthetic standards on time and to specification. We’re looking for collaborative team players who want to help a developing team by sharing your Maya knowledge while learning about how we do things here. You’ll be a great communicator with excellent organisational skills and attention to detail.

About you…

You may be a graduate with 3D skills/experience who wants to join a company that will coach, train and support their development into becoming a truly great 3D artist!
You’ll have a great technical knowledge of asset creating in Maya with 3D skills that can be used to resolve issues in creative and effective ways.
You’ll need to have knowledge of CG lighting and shading techniques with the ability to troubleshoot common rendering issues.

It would be advantageous if you also had…
• Knowledge of 3DS Max is advantageous, although training will be given.
• Good knowledge of Adobe suite including Photoshop & Illustrator
• Scripting experience
• Photography experience
• Knowledge of Nuke & After FX

What’s in it for you?
• Private healthcare
• Life Assurance scheme
• 25 days holiday + 8 public holidays
• Buy more holidays scheme
• Health Assured Employee Assistance Programme
• Cycle to work scheme
• Recognition program
• Levy accredited qualifications
• Apple purchase discount scheme

Wondering about our offices?

We’re based at The Maltings in the heart of Hull, with onsite parking and a high end, fully equipped facility, it’ll be the best office you’ve ever worked at! With a break area containing pool tables, X-Boxes and table football, we have just about everything you need onsite, and what we don’t have is just a short walk away in the City Centre.

Who are we?

SGS&CO is a collective of companies, expertise, and talent assembled specifically to help brands own every possible moment — in the physical world and in the digital world — when a consumer’s desire can be converted into action. We are not a holding company, we’re the team for the future, helping brands own the moment. With offices in the UK, Europe, North America and Asia, SGS&CO boasts a diverse client base consisting of many well-known global brands.

SGS currently have an opportunity within their Flexographic Plate Making Department based at our location in Hull.
We are recruiting for a full-time position, working 3x12 hour shifts per week, day and night shifts rotating, Sunday to Friday. Candidates need to have great attention to detail, have a positive attitude and be a team player.

The Flexographic Plate Maker will be responsible for the day to day production of Flexographic Printing plates for SGSco. You will be tasked with engraving, exposing and processing Flexo printing plates against the differing requirements of our print clients, this will include HD and STD technologies.

Skills & Requirements
• Ability to handle and process Photopolymer Printing plates
• Strong attention to detail
• Problem-solving capabilities
• Ability to work under pressure
• Self-motivation
• Communication

Who are we: https://www.sgsco.com/
SGS&Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world. SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries work collaboratively to exceed client expectations today and anticipates how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive a positive impact on our clients, our people, and our planet.

SGS&Co is looking for a Quality Manager for our office in Hull.
The purpose of the Quality Manager position is to develop, maintain and improve the quality management system at SGS&Co UK. This Quality Manager is also responsible for supervising and managing the Quality Control operators within the facility. The Quality Manager assists senior management in the execution of strategic and tactical quality-related objectives.

Location: SGS&Co Hull

About the role:
Essential Responsibilities, Accountabilities & Results
• Implement, maintain and improve the SGS quality system utilizing a Plan-Do-Check-Act (PDCA) methodology. Elements of the quality system include but are not limited to quality planning, quality objectives and targets, documentation control, internal audits, corrective action, process control and risk-based thinking. Align ways of working across assigned sites and implement globally standardized ways of working.
• Prepare and participate in Management Reviews with the local management team(s), including Quality KPI performance, audit results, corrective action status and overall QMS status.
• Track, report and communicate results and trends in Quality objectives against targets. Provide input on customer scorecards as needed. Make recommendations to continually improve quality with the goal of eliminating nonconformities.
• Manage the internal quality audit program at assigned locations to ensure audits are planned, conducted and reported as scheduled. Monitor and report on conformance with SGS, customer and regulatory requirements through internal audits.
• Be the primary point of contact and manage external and customer quality audits. Serve as the liaison between external or customer auditors and site management. Ensure audit plans and results are communicated and any resulting actions are assigned to appropriate resources.
• Manage the Customer Complaint process to ensure customer complaints are documented, investigated and addressed in a timely manner. Analyze customer complaints for trends and opportunities for continual improvement.
• Manage the Corrective Action process to ensure corrective actions are raised, investigated and resolved in a timely manner. Analyze corrective actions for trends and ensure appropriate root cause analysis is applied to prevent the recurrence of issues.
• Provide leadership, coaching and performance management to direct reports to foster a culture of learning. Provide on-going communication and support to team members. Participate in other staffing-related activities as needed
• Conduct regular team meetings with the Quality Control operators and other work groups to foster and promote a culture of collaboration and innovation and to ensure important information on quality matters, workflows and best practices is being shared across all employees.
• Conduct annual performance reviews with direct reports. Work with Human Resources (HR) to address performance concerns and discipline issues in a timely and professional manner.

In this role, the following skills and experiences will be beneficial:
• Bachelor’s degree required
• 5 years of experience in the graphic industry
• 3 years experience in Quality Assurance and quality systems
• Demonstrated success in managing teams or cross-functional projects, experience in a manufacturing environment a plus
• Six Sigma certification to Black Belt standard, practical usage of Lean methodology
• Demonstrated success in solving complex, technical problems
• Proven change agent
• Confidence in interacting with all levels of employees with the ability to ‘sell’ your ideas and solutions to those outside of your department
• Proficient in MS Word, Excel and PowerPoint
• Excellent attention to detail when working under pressure
• Practice and enforce SGS Core Values: Quality, Collaboration, Respect, Bravery, Creativity and Results

Competency Requirements
• Work Quality – provides accurate, thorough, professional work regularly
• Analysis and Judgement – analyzes problems skillfully; uses logic and good judgement to reach decisions
• Communication – communicates knowledge clearly, accurately and thoroughly
• Interpersonal skills – works well with others; gets things done with people, and keeps information lines open at all levels

https://www.sgsco.com/
SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world.
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries work collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive a positive impact for our clients, our people, and our planet.

Are you a highly organised and personable Project Manager who wants to work on one of the biggest clients out there?

We’re looking for a Project Manager to join us and manage our Design to Artwork Process.
This Project Manager will look after one of our major clients, a British multinational consumer goods company.
As a key contact for our client, the Project Manager will be managing all aspects of their Design to Print process ensuring client service excellence is met, providing regular status updates and ensuring that all tasks are completed in a timely manner, monitoring timelines from a project and individual artwork level.

Location:
Amsterdam, the Netherlands.
OR
Utrecht, the Netherlands

Key responsibilities:
You’ll be responsible for the delivery of specific client projects (i.e. packaging projects), planning projects, managing artwork to agreed timeframes and delivering work within the client budget. Ensuring that projects remain within the agreed parameters of the brief and any agreed SLA.
You will consult with on-site personnel and/or the Client during the artwork development and pre-press execution.
Attend any pre-production meetings (or other meetings), when feasible, per on-site personnel’s/Sales request or request of the Client.
You’ll attend kick-off calls alongside the Print Production Manager, as the studio representative.
Establish a good and professional working relationship with our Client and design firm(s), engravers and printers.
Communicate artwork issues with the Client/On-Site Personnel /Sales/Printer.
There is a large number of systems work in this role as you’ll be working across two different systems (ours and our client) to manage projects through our studio to print, making sure all internal documentation is updated and accurate.

About you…
You’ll ideally come from a production/packaging background due to the nature of the work, but if not then you’ll have a creative design background with good project management skills, and you can pick up the systems and processes when you’re with us - so you’ll either be an Account Manager, Junior Project Manager or Senior Project Coordinator.
Great communication skills are essential as you’ll be building and maintaining the relationships across all areas that are essential to your success in this role such as liaising with the Client, the Production Project Managers, the Local Markets and our PPM on a daily basis to get answers to solve any problems you’re facing.

In this role, you will benefit from the following experiences and skills:
- Experience and knowledge of the graphic chain, and execution of packaging in compliance with the applicable standards, guidelines and printers' specifications.
- Knowledge of the graphic chain and packaging (artwork and reprography), printing processes (offset, flexo, rotogravure), proofing and colour management.
- Experience in Packaging projects. Production/packaging background.
- Experience of at least 2 years in the design, print and production art industry.
- Experience in the design, print or production art industry
- Creative design background with good project management skills

Who we are…https://www.sgsco.com/
SGSCO is a collective of companies, expertise, and talent assembled specifically to help brands own every possible moment — in the physical world and in the digital world — when a consumer’s desire can be converted into action. We are not a holding company, we’re the team for the future, helping brands own the moment. With offices in the UK, Europe, North America and Asia, SGSCO boasts a diverse client base consisting of many well-known global brands.

SGS&Co is looking for a Project Manager to join us and manage our Design to Artwork Process.
This is an entry-level PM and client-facing role.

Work arrangement: Remote

As a Project Manager, you will be responsible for the delivery of specific Client projects, planning projects, managing artwork to agreed timeframes and delivering work within the client budget.
You’ll be responsible for ensuring that projects remain within the agreed parameters of the brief and any agreed SLA.
As a key contact for our clients, you will be managing all aspects of their Design to the Print process ensuring client service excellence is met, providing regular status updates and ensuring that all tasks are completed in a timely manner, monitoring timelines from a project and individual artwork level.
We use a large number of systems, you’ll be working across two different systems (ours and our clients) to manage projects of work coming through our studio to print and make sure all internal documentation is updated and accurate.

In this role, your key responsibilities will be to:
• Consult with On-Site Personnel and/or Client during the artwork development and pre-press execution.
• Attend any pre-production meetings (or other meetings), when feasible, per On-Site Personnel’s/Sales request or request of the Client.
• Respond in a timely manner to Clients.
• Establish a good and professional working relationship with our Client(s) and design firm(s), engravers and printers.
• Communicate artwork issues with the Client/On-Site Personnel /Sales/Printer.
• Communicate minor issues direct with design firms. If timing is impacted, contact Client/On-Site Personnel/Sales.
• Respond in a timely fashion to requests of Client/On-Site Personnel /Sales and others
• Document all critical and pertinent information that may impact the quality
• Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business.
• Gather, co-ordinate and communicate job-related information to production
• Verify technical supplied data is correct to supplied art
• Schedule and see that deadlines are being met on all aspects of the project
• Review PDFs for questions/comments
• Troubleshooting and problem solving with the client
• Shipping - print tools and tracking when necessary
• Oversee and manage the invoicing process once a project has been delivered.
• Communicate received and shipped art to On-Site Personnel/Sales and perform user functionality in a Client’s database used for tracking artwork projects

You will benefit from the following experiences and skills:
• Previous experience as a CSR in the print industry
• Production/packaging background
• Creative design background with good project management skills
• Experience in the design, print or production art industry


SGSCO is a collective of companies, expertise, and talent assembled specifically to help brands own every possible moment — in the physical world and in the digital world — when a consumer’s desire can be converted into action. We are not a holding company, we’re the team for the future, helping brands own the moment. With offices in the UK, Europe, North America and Asia, SGSCO boasts a diverse client base consisting of many well-known global brands.
SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world.
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries work collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive a positive impact on our clients, our people, and our planet.

SGS&Co, Hull, is looking for a personable, enthusiastic individual who can roll their sleeves up and work well in a fast pasted environment to join our despatch team. This is shift work rotating between 12-hour shifts on days, and 12-hour shifts on nights.
As a Despatch Operator, you will work as part of a team to help service our customers by packing and despatching products in a safe and efficient manner. You will also be responsible for the receiving, handling and storing of goods entering the site.
Key Responsibilities…
- Maintaining a clean and safe environment
- Ensure products are despatched correctly, efficiently and on time.
- Communicate the status of multiple deliveries to the relevant personnel.
- Ordering, storing and maintaining stock levels of consumables used in the packing process.
- Ensure the quality of deliverables is maintained throughout the packing and despatch process.
- Receiving and distribution of addressed deliveries into the site.
- Ensure documentation and paperwork is accurate and up to date.
- Daily delivery of products to sister sites in Hull

About you…
Applicants will be expected to have excellent communication skills and a positive and friendly attitude. You will also have good computer skills. A forklift Licence would be a bonus.
Ideally, the successful applicant will have experience in despatch procedures, but this is not essential as full training will be given to help support the right candidate to develop the required skill level.
You will have excellent timekeeping and a positive and friendly attitude.
If you have experience working within the printing or production industry that’s great, we can support you to take your career further within SGS. If you don’t have any experience but have the right attitude, we can offer a good development path with a mentor to support you on your journey.
Location: SGS Hull site
We're based in Hull just off the A63, only a 5-minute walk away from the city centre we have great access to public transportation links and all city-centre amenities.

What’s in it for you?

• Annual salary ~£18,532.80
• Private healthcare
• Life Assurance scheme
• Buy more holidays scheme
• Health Assured Employee Assistance Programme
• Cycle to work scheme
• Recognition program
• Levy accredited qualifications
• Apple purchase discount scheme


Who are we?
We’re SGSCO is a global collective of companies, expertise, and talent assembled specifically to help brands own every possible moment — in the physical world and in the digital world — when a consumer’s desire can be converted into action. We are not a holding company, we’re the team for the future, helping brands own the moment. With offices in the UK, Europe, North America and Asia, SGSCO boasts a diverse client base consisting of many well-known global brands.

Onsite Project Manager (Packaging projects)
Location: Issy-les-Moulineaux, Île-de-France, France (On-site)

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world.

SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries work collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive positive impact for our clients, our people, and our planet.

We are looking for an Onsite Project Manager to liaise with our teams and our customer in France. Working with the Account Manager, you will be the main point of contact for the Client’s Marketing teams in the coordination of packaging/e-commerce development projects.

You will assist your manager on packaging projects for different supports, artwork, pre-press and e-content.
The main point of contact for technical aspects: participation in technical meetings (launch of the range, contact with the printers, etc.), press passing, technical point of contact for proof management. Business development and optimization of the quality of our services.
Ensure the daily coordination of the production: define the scope with countries, manage workflows, summarize the information received from the customer, follow-up of the quality of the production, ensure deadlines are met.
In this role, you will need to be an expert on the graphic chain, execution of packaging in compliance with the applicable standards, guidelines and printers' specifications.

You will be responsible for the development & execution of packaging ranges.

You will be accountable for

>detecting anomalies within the files and alerting the team,

>coordinating the artwork production between our team and clients,

>ensuring the deadlines are met, checking

>the progress with production, managing and coordinating the project. Responsible for the on-time & on-quality delivery.

>providing the client and production team with clear visibility on the timing and the global roadmap

>responsible for the development and execution of packaging ranges,

>performing quality control,

>ensuring compliance with the company's internal process as well as the client's process

>driving continuous improvement pipeline for artwork process and ensure alignment with global artwork process

>maintaining and developing sgsco’s relationship with the Client.



You will need the following skills and experience:

>Trained in graphic arts, you have a similar experience of at least 4 years in design, print and production art industry.

>Possess very good technical skills, excellent knowledge of the graphic chain and packaging (artwork and reprography), printing processes (offset, flexo, rotogravure), proofing and colour management.

> You are rigorous, organized and possess good management and organizational skills as well as a strong culture of customer service

> Fluent in English

SGS&CO Paris is looking for a Project Manager to liaise with our teams and our customer in France.
This Project Manager will look after one of our major Clients (Petcare).
Location: SGS&Co office (75015 Paris)

Working with the Account Manager the Project Manager will be the main point of contact for the Client’s Marketing teams in the coordination of packaging/e-commerce development projects.
The PM will assist his/her manager with packaging projects for different supports, artwork, pre-press and e-content.
The PM will be the main point of contact for technical aspects: participation in technical meetings (launch of the range, contact with the printers, etc.), press passing, and technical point of contact for proof management.
Will ensure the daily coordination of the production: define the scope with countries, manage workflows, summarize the information received from the customer, follow up on the quality of the production, and ensure deadlines are met.

The PM will need to be an expert on the graphic chain and in the execution of packaging in compliance with the applicable standards, guidelines and printers' specifications.

The PM will be accountable for:
>detecting anomalies within the files and alerting the team,
>coordinating the artwork production between our team and clients,
>ensuring the deadlines are met, checking the progress with production, managing and coordinating the project. Responsible for the on-time & on-quality delivery.
>providing the client and production team with clear visibility on the timing and the global roadmap
>responsible for the development and execution of packaging ranges,
>performing quality control,
>ensuring compliance with the company's internal process as well as the client's process driving continuous improvement pipeline for artwork process and ensuring alignment with global artwork process
>maintaining and developing SGS&Co’s relationship with the Client.

The following skills and experience will be preferred:
>Trained in graphic arts, you have a similarly successful experience of at least 4 years in the design, print and production art industry.
>Possess very good technical skills, excellent knowledge of the graphic chain and packaging (artwork and reprography), printing processes (offset, flexo, rotogravure), proofing and colour management.
> Fluent in English. Conversational level in French.


SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world-class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client-first customer service. We bring the world’s best brands to life and set them up for success in the modern world.
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries work collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive a positive impact for our clients, our people, and our planet.